Return and Refund Policy

At UltraSolz, we strive to deliver high-quality web development, SEO, and digital services tailored to your needs. However, we understand that exceptional circumstances may require cancellations or refunds. Please review our policy below to understand your options.

1. Refund Eligibility

Due to the custom nature of our services, refunds are evaluated on a case-by-case basis.

  • Full Refund:
    • If a project is canceled before work begins, you may request a full refund.
    • If we fail to meet agreed-upon deadlines or deliverables without prior communication, a full or partial refund may apply.
  • Partial Refund:
    • If a project is canceled after work has started, refunds will reflect the percentage of work completed.
    • Example: If 30% of the project is done, 70% of the payment may be refunded.
  • No Refund:
    • For completed work that aligns with the agreed scope and contract.
    • If the project is delayed due to client-side issues (e.g., delayed feedback, missing assets).
    • SEO services, as results depend on external factors (e.g., search engine algorithms), are non-refundable once strategies are implemented.

2. Cancellation Policy

  • Before Work Begins: Cancel anytime for a full refund.
  • Mid-Project Cancellation: Notify us via email. A partial refund will be issued based on work completed.
  • Non-Refundable Deposits: Deposits for custom projects (e.g., web development) are non-refundable once work commences.

3. Dispute Resolution & Revisions

We prioritize client satisfaction and offer:

  • Unlimited Revisions: For deliverables that don’t meet the project scope, we’ll revise them at no extra cost.
  • Dispute Mediation: If revisions don’t resolve issues, we’ll negotiate a fair solution, which may include partial refunds or service credits.

4. Exceptions

Refunds may not apply if:

  • The client changes project requirements significantly after approval.
  • Delays are caused by third-party tools/platforms or force majeure events (e.g., natural disasters).
  • The client violates the terms of service (e.g., non-payment, abusive conduct).

5. How to Request a Refund

  1. Email us at info@ultrasolz.com within 7 days of the issue.
  2. Include:
    • Your name and order details.
    • A clear explanation of the issue.
  3. We’ll respond within 3 business days and process refunds within 5–10 business days to the original payment method.

6. Contact Us

For questions or concerns about this policy, reach out at:

  • Email: info@ultrasolz.com
  • Phone: +19295431450‬

Note: UltraSolz reserves the right to update this policy. Changes will be posted on this page. Clients are encouraged to review it periodically.

Last Updated: [20/03/2025]